Regus - Barking

I am writing to express my dissatisfaction with the ongoing issues at your Barking location. Unfortunately, the services being provided are far below the standard expected from a brand of Regus’s reputation. There is no proper ventilation in the workspace, and the air conditioning system has consistently failed to function. This has made it extremely uncomfortable for our team to work, to the point where employees have had to work from home due to excessive heat — which defeats the very purpose of having a dedicated office space. Moreover, basic amenities such as a microwave for staff to heat their food are not available, which reflects poorly on the quality of service and staff welfare considerations. At the time of signing the contract, we were presented with a comprehensive list of services and facilities — most of which are either non-functional or not provided. It is disheartening to see such a gap between what is promised and what is actually delivered. They offered Hussle gym pass which is not working. Despite repeated issues with heating and air conditioning, there has been no long-term resolution, and it is unfortunate that such ongoing problems are being ignored. This not only affects our daily operations but also undermines the credibility of the Regus brand. I hope you take this feedback seriously and implement the necessary improvements urgently.

> ❌ Regus Withholding My Refund for Over 4 Months – Still No Payment (Account 13146962) I’m the director of Black Horse Care Limited and had an office at Regus Jhumat House, Barking – Office 210. My agreement ended months ago, and to this day, Regus has failed to refund my £2,536.20 deposit. This issue relates to Account Number: 13146962. Timeline of Events: Agreement ended – refund was due within 30 days under Regus’s own policy. After being ignored, I posted a review. Only then did someone contact me and claim the refund was processed on 1 July. No money arrived. Then they admitted the refund failed, and promised it would be reprocessed in their 21 July payment run. It’s now 22nd july 2025 and I still have no refund, no update, and no accountability. 🚩 This is more than poor service — it’s negligent and borderline fraudulent. Regus made false claims about payment status. Failed twice to return funds they contractually owe. Repeated delays and silence unless chased publicly. No urgency from billing or management despite clear breach. I am now preparing to take legal action and file complaints with Trading Standards, FCA, and relevant business watchdogs. ⚠️ WARNING: Avoid Regus. If you value your time, money, or sanity — do not trust them with your deposit. This company has shown me nothing but delay, dishonesty, and poor internal systems. Regus: this is your final chance to resolve this before formal action. Date of experience: July 22, 2025